Course Overview
Good customer service is key to the success of any business or organisation. It’s one of those useful skills that is used in all sorts of industries and covers all the extras that make a customer’s experience better. As a Customer Service Apprentice, you will probably work at the front end of an employer’s business activities and regularly assist customers. In most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way.
If you are aged 16-24, and you don’t think you have the necessary ‘work-ready’ skills, we also offer Traineeships. Our 8-week courses provide the essential work preparation training, English, maths and work experience needed to secure your place on an Apprenticeship. More information can be found
What will I study?
Entry Requirements
How will I be assessed?
What can I do next?
On completion of the Advanced Apprenticeship, apprentices will be competent to work as a Team leader/Supervisor, Store Manager or Department Manager. Following further training and development, you may wish to progress to more senior roles such as Area Managers or into specialist areas such as learning and development or warehousing. You will also be able to move into Higher Education and will be able to apply for a range of University courses.
